30 Day Satisfaction Guarantee Return Policy: a full refund for purchases less shipping cost. To receive a refund, returns must be initiated within thirty (30) days of delivery of RIATA products. Refunds are for the purchase price of product(s) only; shipping and handling charges are not refundable. Customer is responsible for return shipping costs. If the product(s) has been used or otherwise reduced in resale value, up to a twenty percent (20%) restocking fee may be applied to items returned. In order to obtain a refund or exchange, prior written approval must be given by RIATA. Call 520-208-9505 (7AM-4PM, MST, Monday – Friday) to process a return request.